Client Service Supervisor

Arthur J. Gallagher • Louisville, KY

92d

About The Position

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. If you have experience in the commercial (property/casualty) insurance environment, supporting a book of middle to large market accounts and have a valid property/casualty license, we are looking for a Client Service Supervisor who is responsible for overseeing a team dedicated to providing exceptional service both to internal and external clients within the branch. This position reports directly to the Branch Client Service Director and maintains a strong dotted-line relationship with the Branch Manager to ensure alignment with the Branch's strategic goals and will promote the value Gallagher delivers to clients.

Requirements

• Bachelor's degree with 5+ years of experience or GED with 10+ years of experience in the commercial (property/casualty) insurance environment with a valid property/casualty license.
• 3+ years of experience as a supervisor or account executive.
• Strong knowledge of insurance products, policies and regulations.

Nice To Haves

• Prior experience designing and implementing productivity and client service improvements.
• Experience leading and managing teams (preferably with a matrix environment) within an operational service delivery or shared services environment.
• Keen understanding of professional and industry standards/practices.

Responsibilities

• Supervise and mentor a team of client service representatives, providing guidance, support and performance feedback.
• Service as the primary point of contact for a designated book of accounts, ensuring clients receive timely and effective service.
• Develop and maintain strong relationships with clients, understand their unique insurance needs and provide tailored solutions.
• Oversee the management of client accounts, including policy renewals, endorsements and claims processing.
• Ensure accuracy and compliance in all client documentation and communications.
• Implement and monitor service standards and procedures to enhance operational efficiency and client satisfaction.
• Collaborate with internal departments to resolve client issues and improve service delivery.
• Assist in the development and execution of strategic plans to grow and retain the client base.
• Analyze client feedback and market trends to identify opportunities for service improvement and product offerings.
• Prepare and present regular reports on team performance, client satisfaction and account status to senior management.
• Utilize data analytics to drive decision making and improve service outcomes.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance.
• 401(K) and Roth options.
• Tax-advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.
• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
• Charitable matching gift program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree