Client Service Supervisor

VCA Animal Hospitals • Fairfax, VA

122d

About The Position

We are seeking a highly experienced client service professional to join our leadership team as Client Service Supervisor. Under direction from the Front Desk Manager, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations. Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task, and can demonstrate the importance and understanding of high-quality customer service.

Requirements

• Excellent knowledge of client service and communication center operations
• Strong organizational skills
• Strong client relations and interpersonal skills
• Intermediate to expert computer skills
• Excellent oral and written communication skills
• Strong supervisory skills
• Self-starter and team player
• Strong client service background
• Ability to lift up to 40 pounds
• 2 years of supervisory experience preferred
• 2 years of experience in the veterinary field preferred

Responsibilities

• Responsible for the day-to-day client service areas of the front desk, and internally with departmental relations
• Direct on-the-job training to develop associate skill sets, advise associates of performance requirements with the standards of client service for the organization
• Assist Front Desk Manager with day-to-day operations
• Resolve informal client complaints, maintain and report on these issues to the Front Desk Manager
• Responsible for the efficient day-to-day running of the front desk to include enforcement of policies, procedures and protocols
• Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the Front Desk Manager
• In the absence of the Front Desk Manager, make decisions on behalf of the Reception department utilizing good judgment, which demonstrates the best interest of the hospital and the clients
• Assist in the development and delivery of associate evaluations for the front desk with the Front Desk Manager
• Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business
• Handle communication of financial information to clients and doctors
• Act as a liaison between the front desk and other department supervisors

Benefits

• On-site Veterinary Social Worker
• Free subscription to the Headspace app (meditation and sleep support)
• Free mental health support through programs like the Cigna Life Assistance Program and Modern Health (therapy, counseling & life coaching)
• Generous pet care discounts for personal pets
• Four sets of scrubs per year
• 401(k) with matching
• Multiple, flexible health insurance options to fit your needs
• Dental & Vision plans
• Short Term and Long Term Disability options
• A comprehensive online library of free CE, training & job support webinars through WOOF U, VCA's online training tool
• Plus much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services