Client Service Supervisor

Liberty Software • Grapevine, TX

77d

About The Position

At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software. We're seeking a Client Service Supervisor who will lead by example in delivering outstanding client support. In this role, you will serve as a subject matter expert on Liberty's software products, mentor team members, manage performance, and personally resolve escalated issues with professionalism and care.

Requirements

• Bachelor's degree required
• Minimum of five years of relevant experience, including a strong background in pharmacy operations or account management
• Demonstrated leadership experience in a client-facing or support environment
• Advanced understanding of the independent pharmacy industry strongly preferred
• Professional, patient, and friendly demeanor
• Exceptional multitasking and organizational skills
• Strong critical thinking, documentation, and problem-solving abilities
• Quick to learn and navigate new software platforms
• Passion for providing excellent customer service and mentoring others

Responsibilities

• Supervise day-to-day performance of the Client Services team, ensuring high levels of responsiveness and accuracy
• Provide guidance and coaching to team members on ticket handling, customer communication, and technical troubleshooting
• Monitor and reduce follow-up time on client requests, ensuring timely ticket resolution between account managers and pharmacy clients
• Serve as the point of contact for escalated customer issues and work to de-escalate and resolve concerns with empathy and professionalism
• Act as a subject matter expert for all Liberty Software products, assisting with training and development of team members
• Support your Client Service Manager and collaborate cross-functionally with other departments
• Conduct performance reviews, address attendance and performance concerns, and set growth goals for team members
• Ensure all client communications (emails, tickets, voicemails) within your team are handled promptly and thoroughly
• Step in and assist in other areas of the business as needed

Benefits

• 100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost
• Option to enroll immediate family members with Liberty contributing 50% of monthly premium
• Fully vested 401K matching on a pre- or post-tax basis
• Liberty-paid HSA contributions every paycheck
• Generous PTO plan and paid holidays
• Annual tuition reimbursement program and professional certification courses available
• Adoption expense reimbursement program
• Dependent Care FSA availability providing tax savings for qualifying child care expenses
• Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP
• Fully-stocked breakroom

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree