Client Service Supervisor
About The Position
BluePearl Pet Hospital in Queens, NY is currently seeking a detail-oriented and compassionate Client Service Supervisor to support and elevate our Client Services team. In this role, you’ll lead the training and development of client service associates, help ensure efficient and effective staffing, and serve as a key connection between clients, patients, and the care team. You’ll foster clear communication, support team performance through coaching and feedback, and help create a positive, consistent experience for every client who walks through our doors.
Responsibilities
- Plan, monitor and ensure completion of the initial training program for new Client Service associates to ensure that we offer the highest possible level of personal care to meet each client’s unique set of circumstances.
- Guide the Client Service Team Leader to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift.
- Be an integral member of the management team and the link between the client, the patient and the caregivers, offers feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients.
- Clearly communicates with client service associates, one-on-one and in group settings, to ensure consistent understanding of new ideas, changes in protocol, policies, impending changes and ongoing communication and feedback.
- Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.
- Plans and executes regularly scheduled team meetings.
- Seek new ways to better serve clients through ongoing training opportunities, input from the Client Service Coordinators during regularly scheduled team meetings and feedback from doctors and management on an ongoing basis.
- Personally meet with clients to discuss concerns and questions regarding any aspect of services provided.
- Other job duties as assigned.
Benefits
- Comprehensive medical, dental, vision, 401(k), PTO, paid parental leave, + more.
- Annual CE allowance, free training, and access to 2,000+ medical journals.
- Licensure, VTNE, and VTS support.
- Company-paid disability coverage.
- Mental health support, including 12 free therapy sessions annually.
- Pet insurance, associate discounts, scrub allowance, and referral bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
