Client Service Supervisor

Gallagher • Bloomfield Hills, MI

21d

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview Are you passionate about leading people, business processes, and accounts? As a Client Service Supervisor, you will be responsible for a Client Service team that delivers high quality, efficient service to both internal and external clients within a branch. Reporting directly to the Client Service Director (with a strong dotted-line relationship to the Branch Manager), you will ensure goals and objectives support the Branch strategy. How will I impact the business? As the Client Service Supervisor you will ensure delivery of exceptional service to Gallagher’s clients by managing our client service teams. You will champion branch initiatives and drive our dominant priorities. You will use your experience in client service and business insight to lead our team and create depth in our client relationships. We will look to you to develop and cultivate outstanding relationships within our branch and with our clients and vendor partners. You lead a Client Service team that delivers high quality and efficient service to both the internal and external clients within a Branch. You support the Branch goals and objective. You will report directly into the Branch Client Service Director with a strong dotted-line reporting relationship to the Branch Manager. You will have a direct impact on business outcomes such as client retention, client satisfaction, improving AJG's value to our clients and prospects, achieving operating/margin targets and crafting a culture of performance and continuous improvement. Manages people, business processes and an assigned group of accounts.

Requirements

• Bachelor's degree with 5+ years client service and/or claims management experience.
• OR-
• High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• P&C License.
• Proficient in using technology as a tool to improve productivity and quality.
• Strong written and verbal interpersonal skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Nice To Haves

• Prior experience designing and implementing productivity and client service improvements.
• Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment.
• Keen understanding of professional and industry standards/practices.
• Real Estate Industry experience within Middle Market account spaces.

Responsibilities

• Lead a Client Service team that delivers high quality and efficient service to both the internal and external clients within a Branch.
• Support the Branch goals and objective.
• Report directly into the Branch Client Service Director with a strong dotted-line reporting relationship to the Branch Manager.
• Manage people, business processes and an assigned group of accounts.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees