Liberty Software-posted 11 days ago
Full-time • Mid Level
Grapevine, TX
51-100 employees

At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software. We're seeking a Client Service Supervisor who will lead by example in delivering outstanding client support. In this role, you will serve as a subject matter expert on Liberty's software products, mentor team members, manage performance, and personally resolve escalated issues with professionalism and care.

  • Supervise day-to-day performance of the Client Services team, ensuring high levels of responsiveness and accuracy
  • Provide guidance and coaching to team members on ticket handling, customer communication, and technical troubleshooting
  • Monitor and reduce follow-up time on client requests, ensuring timely ticket resolution between account managers and pharmacy clients
  • Serve as the point of contact for escalated customer issues and work to de-escalate and resolve concerns with empathy and professionalism
  • Act as a subject matter expert for all Liberty Software products, assisting with training and development of team members
  • Support your Client Service Manager and collaborate cross-functionally with other departments
  • Conduct performance reviews, address attendance and performance concerns, and set growth goals for team members
  • Ensure all client communications (emails, tickets, voicemails) within your team are handled promptly and thoroughly
  • Step in and assist in other areas of the business as needed
  • Bachelor's degree required
  • Minimum of five years of relevant experience, including a strong background in pharmacy operations or account management
  • Demonstrated leadership experience in a client-facing or support environment
  • Professional, patient, and friendly demeanor
  • Exceptional multitasking and organizational skills
  • Strong critical thinking, documentation, and problem-solving abilities
  • Quick to learn and navigate new software platforms
  • Passion for providing excellent customer service and mentoring others
  • Advanced understanding of the independent pharmacy industry strongly preferred
  • 100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost
  • Option to enroll immediate family members with Liberty contributing 50% of monthly premium
  • Fully vested 401K matching on a pre- or post-tax basis
  • Liberty-paid HSA contributions every paycheck
  • Generous PTO plan and paid holidays
  • Annual tuition reimbursement program and professional certification courses available
  • Adoption expense reimbursement program
  • Dependent Care FSA availability providing tax savings for qualifying child care expenses
  • Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP
  • Fully-stocked breakroom
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service