Client Service Supervisor

SPS-North America-posted about 1 month ago
$70,000 - $75,000/Yr
Full-time • Mid Level
Onsite • New York, NY
5,001-10,000 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The Client Service Supervisor (CSS) oversees on-site operations across multiple projects or sites, ensuring high-quality service delivery, staff management, and client satisfaction. This role acts as the primary point of contact for clients while supervising daily operations and maintaining compliance with company policies. The client is a top-tier law firm seeking a lead to oversee print, production, and binding services leading a small team in New York City.

  • Supervise legal print, production, and binding services, ensuring accuracy, compliance, and timely delivery of all materials, including document reproduction and distribution critical to law firm operations.
  • Serve as the main on-site client contact and handle escalations.
  • Manage staff schedules, resources, and coverage for absences or emergencies.
  • Track and report key performance metrics (KPIs/SLAs, P&L, budgets).
  • Lead staff development, coaching, and training; conduct performance reviews.
  • Maintain a safe, professional, and organized work environment.
  • Oversee vendors and coordinate special projects.
  • Participate in client business reviews and support operational improvements.
  • High School Diploma or equivalent; bachelor’s degree preferred.
  • Must have 3+ years experience managing offices services, reprographics and light facilities
  • 5+ years of experience in operational management or client services lead.
  • Supervisory experience managing 5–10 staff members.
  • Strong interpersonal, communication, and problem-solving skills.
  • Proficient in MS Office and other business software.
  • Law Firm Experience preferred
  • Experience in office services, facilities, or law firm environments preferred.
  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Client Services Specialist Resume Examples
•
Client Services Specialist Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service