Client Service Supervisor (Personal Lines)

Arthur J Gallagher & Co.•Naples, FL

39d

About The Position

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview Job Purpose: The Client Service Supervisor is accountable for leading a Client Service team that delivers high quality and efficient service to both the internal and external clients within a Branch. This role reports directly into the Client Service Director with a strong dotted-line reporting relationship to the Branch Manager to ensure Service goals and objectives support the Branch strategy. The Client Service Supervisor will have people management responsibility over one or more Client Service Managers and a team of Client Service Associates. The Client Service Supervisor has a direct impact on business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and creating a culture of performance and continuous improvement. Client Service Supervisor's Primary Areas of Focus: Delivers high quality client service consistent with AJG operational standards and practices Manages and develops a high performing team by being a champion for client service, teamwork, knowledge sharing, commitment to continuous improvement and commitment to people development Ties the priorities of the Client Service operations function with Branch's strategies and key priorities through close interaction with the Branch Manager and the Client Service Director Holds team members accountable for consistently achieving or exceeding productivity and performance metrics across the Branch Manages assigned accounts (the amount of time spent managing accounts will vary based on the number of individuals under direct supervision)

Requirements

Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience
1 + years supervisory / management experience preferred
P&C License
Prior experience designing and implementing productivity and client service improvements
Prior experience leading and managing teams (preferably in a matrix environment) within an operational service delivery or shared services environment
Keen understanding of professional and industry standards/practices

Nice To Haves

1 + years supervisory / management experience preferred

Responsibilities

Manages the Client Experience
Manages People
Manages an Assigned Group of Accounts

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program