Client Service Specialist

About the position

This is your opportunity to be the voice of AT&T – a global leader in communications and technology from home! As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, you’ll help our customers stay connected to what matters the most.

Responsibilities

• Handle customer service calls ranging from billing and payments to plan changes and upgrades.
• Use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems.
• Update customer accounts and maintain records.
• Provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
• Instill confidence and loyalty in customers through thoughtful listening and knowledge of AT&T’s products and services.
• Resolve complex customer issues virtually using various tools and resources.
• Perform basic troubleshooting on both products and services.

Requirements

• Call center or customer service experience.
• Flexibility to work any schedule during hours of operation.

Nice-to-haves

• Experience with troubleshooting customer issues.
• Ability to work day, evening, weekend, or holiday hours.

Benefits

• Competitive compensation package starting between $17.20 and $18.50 per hour.
• Paid training completed from home.
• Excellent benefits package with medical/dental coverage.
• 401(k) plan.
• Tuition reimbursement.
• Paid time off.
• Employee Discounts of up to 50% off on eligible AT&T wireless plans and accessories.