Client Service Specialist

CoStar Group-posted 3 months ago
Full-time
Richmond, VA
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
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CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. Homes.com is already one of the fastest growing real estate portals in the industry, we are driven to be #1. Just ask Brad Bellflower, Chief Change Officer at Apartments.com. After its acquisition in 2014, Apartments.com quickly turned into the most popular place to find a place. Proven success at the highest level - and we're doing it again with the new Homes.com. Homes.com is a CoStar Group company with 20+ years' experience in leading and growing digital marketplaces. We pride ourselves on continually improving, innovating, and setting the standard for property search and marketing experiences. With Homes.com we're building a brand on the cusp of defining the industry.

  • Be the client's first point of contact for any questions related to our products, technical questions, billing, and beyond by receiving inbound calls and tickets.
  • Find resolve for our clients, and work with internal teams when immediate resolution is not possible.
  • Be an educator first and foremost, and a company advocate second.
  • Responsible for researching, replicating, performing root cause analysis, and providing feedback for product issues reported by customers.
  • Own the question or issue until it is resolved to make sure the customer's experience is exceptional.
  • Adhere to team outlined goals geared toward agent satisfaction and positive sentiment.
  • Work in various systems to update orders, cancel transactions, and enter data in an accurate manner.
  • Maintain records of interactions with the customers in an extremely thorough and orderly manner.
  • Bachelor's Degree from an accredited, not-for-profit University or College.
  • A track record of commitment to prior employers.
  • Experience in customer service, building rapport over the telephone and overcoming objections.
  • Ability to work rotating weekends and holidays.
  • A strong interest (or experience) in real estate.
  • Excellent interpersonal skills (Communication, Conflict Resolution, Negotiation, etc.) when dealing with internal and/or external audiences at all levels of management.
  • A strong sense of responsibility to the customer and aren't satisfied until they are delighted.
  • Ability to deliver results while working to deadlines under pressure.
  • Ability to plan and organize workload in a fast-paced environment.
  • An upbeat, positive attitude.
  • Ability to be flexible and adapt to changing situations at a high growth company.
  • Evidence of strong academic performance in college.
  • Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug.
  • Life, legal, and supplementary insurance.
  • Virtual and in person mental health counseling services for individuals and family.
  • Commuter and parking benefits.
  • 401(K) retirement plan with matching contributions.
  • Employee stock purchase plan.
  • Paid time off.
  • Tuition reimbursement.
  • On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes.
  • Access to CoStar Group's Diversity, Equity, & Inclusion Employee Resource Groups.
  • Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks.
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