Client Service Specialist

Mittera•Sunrise, FL

81d

About The Position

Mittera is currently seeking Client Service Specialists to join our team! The Client Service Specialist serves as a liaison between our customers and the various areas of expertise across our company. They share customers' detailed requirements including design, print, binding and mailing of projects with the various teams within our company, as well as outside vendors, who produce their jobs. In addition, the Client Service Specialist is responsible for procuring outside services; performing print layouts for client; facilitating informative meetings to share requirements internally; and working with Sales to coordinate client meetings as appropriate.

Requirements

High School degree or equivalent required; Associate Degree or certificate in business or related field preferred
1 - 3+ years of relevant experience required
Must be well organized, able to respond quickly to changing situations
Must be organized and have the ability to plan, prioritize and follow through on projects assigned with minimal supervision required
Effective communications skills with all levels within the organization, clients, and outside vendors
Strong computer skills and proficient in Microsoft products
Detail oriented; excels in problem identification and resolution
Able to work through customer demands and shifting priorities
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Must have the ability to work effectively in stressful situations and meet stringent deadlines
Ability to use basic math skills, such as addition, subtraction, multiplication, division, measurements and critical thinking, to solve practical problems
Able to work non-traditional hours (as needed)

Responsibilities

Learn about and understand customer-specific program processes
Process orders and monitor schedules to provide on-time product delivery
Work as liaison between the client, management and internal production departments to track and manage orders in progress
Provide direction to and coordinate with production and scheduling departments
Communicate with Account Executive, Client Service Teammates, and clients about job statuses
Investigate client concerns or complaints, promptly verifying specifics and providing timely issue identification and resolution; escalate to appropriate team members if assistance is needed
Identify areas for improvement and research potential solutions to increase client satisfaction levels and/or provide internal process improvement
Back-up other team members when necessary