Client Service Specialist

Integrity • Hot Springs, AR

20d • Onsite

About The Position

Eldercare Insurance Service is seeking a dedicated Client Service Specialist to join our on-site call center. The ideal candidate will be responsible for handling a variety of customer service interactions, focusing on the issuance of insurance products that best fit the consumers individuals needs and building and maintaining strong, long-lasting relationships with our clients.

Requirements

• High School diploma or equivalent is required, Bachelors degree preferred
• Effective communication, both orally and in writing
• Highly detail-oriented
• Positive attitude and the ability to work well with others
• Prior call center experience preferred
• Able to juggle multiple tasks and keep things moving in a fast-paced environment.
• Strong attention to detail, especially when entering data.
• A team player who’s ready to help out and focus on what’s important for the day.
• Confident with Microsoft Office tools like Word, PowerPoint, Excel, and Outlook.
• Comfortable communicating professionally via phone and email with clients.
• Super organized, self-driven, and able to work without a lot of supervision.
• Can stay cool under pressure and find solutions when challenges arise.
• Excited to learn new things quickly and grow with us!

Responsibilities

• Be able to provide exceptional service and support for our valued clients and team members
• Have a genuine passion for helping others
• Monitor and ensure proactive and timely communication to clients, addressing inquiries, and offering quality recommendations.
• Act as an escalation point for complex or sensitive client issues, guiding the team to address and resolve matters promptly and effectively.
• Manage calendars and schedule appointments—keeping everything on track.
• Providing call backs and follow up calls as needed
• Responding to clients via inbound call, email, or website
• Transferring calls to licensed agents as needed
• Following company policies and procedures
• Following call center workflows and desktop procedures
• Maintaining call center metrics as determined by management
• Completing miscellaneous tasks as assigned by management

Benefits

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays
• PTO
• Community Service PTO
• FSA/HSA
• Life Insurance
• Short-Term and Long-Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED