Client Service Specialist

Deluxe • Newark, DE

1d

About The Position

Serves as first point of contact for clients when they have questions or issues to report, working directly with Deluxe Deluxe Treasury Management Service (TMS) clients through a variety of interface mechanisms, including our Service Cloud ticketing system, phone calls or emails. • Executes day to day of service solutions and/or proactive service solutions to clients. Ensures process to review outstanding support issues and escalates issues to the appropriate technical or operations team(s) for sites/client supported by his/her team. Ensures cross-corporate support from all levels as needed. • Leads complex problem solving, identifying and implementing solutions for service trends, soliciting and understanding Client needs, and managing the holistic operational Client relationship. • Performs Quality reporting and issue analysis including participation in development of operational remediation action plans.

Requirements

• HS/GED plus 1+ years equivalent corporate customer service experience
• Must be 18 years of age or older

Nice To Haves

• customer service/operations/Banking/remittance experience
• Understanding of the business process
• Strong written and verbal communication skills
• Intermediate knowledge of Microsoft office suite if products

Responsibilities

• Serves as first point of contact for clients when they have questions or issues to report
• Executes day to day of service solutions and/or proactive service solutions to clients
• Ensures process to review outstanding support issues and escalates issues to the appropriate technical or operations team(s)
• Ensures cross-corporate support from all levels as needed
• Leads complex problem solving, identifying and implementing solutions for service trends, soliciting and understanding Client needs, and managing the holistic operational Client relationship
• Performs Quality reporting and issue analysis including participation in development of operational remediation action plans

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED