Client Service Specialist

Integrity•Norfolk, NE

30d

About The Position

We are seeking a highly motivated and customer-oriented individual to join our team as a Client Service Specialist. In this role, you will be the first point of contact for our valued clients, providing exceptional service and support. The ideal candidate possesses excellent communication skills, both verbal and written, along with a proactive and solution-oriented mindset. You should have a strong attention to detail, the ability to multitask, and a genuine passion for helping others. If you thrive in a fast-paced environment, enjoy building relationships, and are committed to delivering exceptional client service, we would love to hear from you!

Requirements

Communication Skills: Ability to communicate with customers clearly and effectively, both verbally and in email.
Problem-Solving Skills: Capability to handle and resolve customer issues or complaints efficiently and professionally.
Patience and Empathy: Being patient and understanding, especially when dealing with frustrated or upset customers.
Basic Computer Skills: Familiarity with using computers, including navigating office software, and handling email and other digital communication tools.
Attention to Detail: Being meticulous in handling customer requests and maintaining accurate records.
Positive Attitude: A friendly and upbeat demeanor can enhance customer interactions and contribute to a better customer experience.

Responsibilities

Deliver exceptional service and resolve customer issues effectively via phone and email interactions.
Receive and process client level requests and forms; reviewing for accuracy and quickly resolving issues with participants as they arise.
Handling and de-escalating challenging industry questions while maintaining professionalism and composure.
Assist participants with technical issues regarding the website, app or our forms.
Review and update internal processes based on client feedback.
Keen attention to detail in managing client information, processing requests, and ensuring accuracy in all interactions.
Keep up to date with the changing landscape of the industry through scheduled webinars, trainings and team meetings.