Client Service Specialist (Food Broker)

Affinity Group-posted 21 days ago
$21 - $24/Yr
Full-time • Entry Level
Hybrid • Pittsburgh, PA
501-1,000 employees
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CSS Position Summary: Provide continuous service to the clients, customers, and personnel of Affinity Group. Utilizes technology to place orders, maintain systems/financials, file documents and communicate information. Act as a resource to support the advancement of sales efforts while contributing to business development. Position also includes some inside sales and suggestive selling. This is a hybrid role. Office is located in Pittsburgh.

  • Represent Affinity in an ethical and professional manner.
  • Provide favorable, continuous customer service. Answer all questions and requests by using the tools provided. Follow through from start to finish on all questions and requests.
  • Support all sales efforts set forth by the management staff, clients, and customers
  • Support the Account Managers/Business Managers and in any way necessary to keep an open line of communication between the clients and customers
  • Enter all orders into Foodmark system so Affinity is fully knowledgeable of orders, volume, invoices, and commissions.
  • Cross-reference invoices with orders to be sure they are correct. Take the necessary steps to reconcile if there is a problem with invoicing.
  • Assist clients with deductions.
  • Update Foodmark with precise information
  • Answer phones, direct messages, monitor faxes.
  • Maintain necessary mailings: ads, flyers, point of sale, etc.
  • Order, monitor, pack and unpack samples.
  • Maintain weekly communication with the buyers at assigned distributors.
  • Report information regarding customers and market to the buyers at your assigned distributors
  • Communicate all markets/customer information (includes market pricing) to Affinity
  • Filing- electronic and hard copies
  • Maintain and organize all information necessary to reconcile all commissions.
  • Assist Controller with information and paperwork necessary to reconcile commissions, accounts receivables, or any other aspect of Affinity financials.
  • Communicate all appropriate information to Management, Account Managers, Account Executives, and Co-workers.
  • Utilize all training tools to become more product knowledgeable.
  • Assist Account Managers on any issues that interfere with the placement or shipment of orders. i.e. credit referrals, credit holds, late trucks or “no-show” trucks, expedites, etc.
  • Respond in a timely manner to any request for information from management, clients and/or customers.
  • Follow instructions provided by each individual client to ensure the best scenario.
  • Keep market knowledgeable by listening and learning from clients, distributors, and customers.
  • Follow through on important issues and orders to make sure the outcome is what you expected
  • Other duties as assigned and requested.
  • Previous customer service experience is a plus
  • Experience in the retail or food service area is extremely advantageous
  • Flexible and able to manage adversity and change.
  • Microsoft office suite experience with emphasis on Word, Excel, PowerPoint, and Outlook
  • Strong communication, influence, and problem-solving skills
  • Basic Technology skills communicating through email, phone, and text messaging
  • Self-starter with entrepreneurial spirit and committed to being the best.
  • Ability to lift 30lbs with or without help
  • Inspection and moving of product in freezer and storage areas
  • Normal office environment, desk position
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