Client Service Specialist (Food Broker)

Affinity Group•Buffalo, NY

2d•$45,000 - $65,000•Hybrid

About The Position

CSS Position Summary: Provide continuous service to the clients, customers, and personnel of Affinity Group. Utilizes technology to place orders, maintain systems/financials, file documents and communicate information. Act as a resource to support the advancement of sales efforts while contributing to business development. Position also includes some inside sales and suggestive selling. This is a hybrid role. Office is located in Buffalo or Albany.

Requirements

Previous customer service experience is a plus
Experience in the retail or food service area is extremely advantageous
Flexible and able to manage adversity and change.
Microsoft office suite experience with emphasis on Word, Excel, PowerPoint, and Outlook
Strong communication, influence, and problem-solving skills
Basic Technology skills communicating through email, phone, and text messaging
Self-starter with entrepreneurial spirit and committed to being the best.
Ability to lift 30lbs with or without help
Inspection and moving of product in freezer and storage areas
Normal office environment, desk position

Responsibilities

Represent Affinity in an ethical and professional manner.
Provide favorable, continuous customer service. Answer all questions and requests by using the tools provided. Follow through from start to finish on all questions and requests.
Support all sales efforts set forth by the management staff, clients, and customers
Support the Account Managers/Business Managers and in any way necessary to keep an open line of communication between the clients and customers
Enter all orders into Foodmark system so Affinity is fully knowledgeable of orders, volume, invoices, and commissions.
Cross-reference invoices with orders to be sure they are correct. Take the necessary steps to reconcile if there is a problem with invoicing.
Assist clients with deductions.
Update Foodmark with precise information
Answer phones, direct messages, monitor faxes.
Maintain necessary mailings: ads, flyers, point of sale, etc.
Order, monitor, pack and unpack samples.
Maintain weekly communication with the buyers at assigned distributors.
Report information regarding customers and market to the buyers at your assigned distributors
Communicate all markets/customer information (includes market pricing) to Affinity
Filing- electronic and hard copies
Maintain and organize all information necessary to reconcile all commissions.
Assist Controller with information and paperwork necessary to reconcile commissions, accounts receivables, or any other aspect of Affinity financials.
Communicate all appropriate information to Management, Account Managers, Account Executives, and Co-workers.
Utilize all training tools to become more product knowledgeable.
Assist Account Managers on any issues that interfere with the placement or shipment of orders. i.e. credit referrals, credit holds, late trucks or “no-show” trucks, expedites, etc.
Respond in a timely manner to any request for information from management, clients and/or customers.
Follow instructions provided by each individual client to ensure the best scenario.
Keep market knowledgeable by listening and learning from clients, distributors, and customers.
Follow through on important issues and orders to make sure the outcome is what you expected
Other duties as assigned and requested.