Client Service Specialist- New Jersey

KEYENCE • Elmwood Park, NJ

5d • $57,240 • Hybrid

About The Position

As a Client Service Specialist, you will deliver best-in-class support to internal and external customers. This role requires exceptional communication skills, attention to detail, and a strong sense of urgency. You’ll thrive in a fast-paced environment, managing heavy data entry while ensuring a seamless experience for our customers.

Requirements

• Bachelor’s degree or higher.
• Proficiency in Microsoft Office (Excel, Outlook).
• Strong attention to detail and problem-solving skills.
• Ability to multitask with urgency in a fast-paced environment.
• Friendly, flexible, and collaborative team player.
• Ability to type at least 50 WPM.
• High-speed internet access for hybrid work schedule.
• Attendance at annual department conference required.

Nice To Haves

• Previous administrative or customer service experience is a plus.

Responsibilities

• Process purchase orders, price quotations, order statuses, and returns via phone and ticket-based systems.
• Communicate proactively with customers and product specialists to ensure smooth order processing.
• Follow up on requests through completion with accuracy and efficiency.
• Identify and resolve customer inquiries promptly.
• Route incoming calls to the appropriate product specialist or team.
• Adhere to established workflows while suggesting improvements for efficiency.
• Report inefficiencies to enhance customer experience.

Benefits

• Medical, dental, vision
• 401K match
• ~4 weeks PTO in first full year
• Career Growth: Promote-from-within culture with base and bonus increases

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees