Client Service Specialist

Telligen • West Des Moines, IA

2h

About The Position

This position is responsible for receiving and responding to inbound customer inquiries and performing outreach and follow up to gather data or provide information. Performs data entry and maintains data integrity. Essential Functions You will ensure the highest level of customer satisfaction by responding to calls from internal and external clients. You will provide customer support including answering general inquiries, troubleshooting issues, and gathering information. Referring more complex calls to appropriate team members and documents call in tracking system. You will demonstrate professionalism through written and verbal communication. You will provides general office support. You may perform data entry into database within specified timeframes. You will work as an engaged team member to provide feedback, suggest improvement and work with leadership to achieve company and employee-owner goals.

Requirements

• High school diploma and/or equivalent
• 1 - 2 years experience working in a customer service environment
• Demonstrated experience working in a fast-paced and deadline driven environment
• Functional PC skills
• Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential

Nice To Haves

• Call center experience preferred
• Health care or insurance experience preferred
• Certified Medical Assistant designation preferred
• Bilingual skills preferred

Responsibilities

• Receiving and responding to inbound customer inquiries
• Performing outreach and follow up to gather data or provide information
• Performing data entry and maintains data integrity
• Ensure the highest level of customer satisfaction by responding to calls from internal and external clients
• Provide customer support including answering general inquiries, troubleshooting issues, and gathering information
• Referring more complex calls to appropriate team members and documents call in tracking system
• Demonstrate professionalism through written and verbal communication
• Provides general office support
• Perform data entry into database within specified timeframes
• Work as an engaged team member to provide feedback, suggest improvement and work with leadership to achieve company and employee-owner goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees