Client Service Specialist

Arteriors-posted 3 months ago
Full-time • Entry Level
Lewisville, TX
101-250 employees
Merchant Wholesalers, Durable Goods
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As a Client Service Specialist, you'll act as a liaison between our clients and Arteriors by supporting client inquiries. You'll be the first point of contact for the client and will assist with and resolve any issues that arise. To land this gig, you'll need a High School Diploma or equivalent. You'll also need to have experience in a customer support role that required phone and email support.

  • Use polite, professional language with every customer interaction.
  • Shadow team members to learn how accurate information is provided for orders, claims, and services.
  • Begin practicing responses with support from leads/trainers.
  • Gain a basic understanding of service workflows.
  • Learn how to navigate systems and ticket queues.
  • Apply training knowledge with guidance to handle straightforward customer inquiries.
  • Learn response time expectations for tickets and calls.
  • Begin managing time with supervisor support.
  • Complete daily assigned tasks with oversight.
  • Consistently use professional, customer-friendly language with minimal reminders.
  • Provide accurate information independently in most situations.
  • Start contributing to satisfactory service review results.
  • Apply knowledge from training to resolve common customer inquiries with little guidance.
  • Manage a portion of service requests and ticket queues independently.
  • Follow standard procedures with increasing confidence.
  • Meet response time SLAs regularly.
  • Demonstrate ability to switch tasks and take breaks efficiently.
  • Complete daily tasks independently, escalating only when needed.
  • Consistently deliver accurate, professional service that contributes to positive customer feedback.
  • Confidently handle a variety of order, claim, and service-related questions.
  • Maintain strong service review results.
  • Demonstrate full understanding of workflows.
  • Independently handle service requests and manage ticket queues effectively.
  • Solve problems using training, resources, and judgment without frequent escalation.
  • Consistently meet or exceed SLA response times.
  • Show strong time management skills across tasks with minimal oversight.
  • Reliably complete all daily responsibilities within designated time frames.
  • High School Diploma or equivalent.
  • Experience in a customer support role that required phone and email support.
  • Enjoy helping people and leading them in the right direction.
  • Calm and collected under pressure.
  • Motivated and driven with a challenge-oriented mindset.
  • Clear communication skills, both written and verbal.
  • Positive outlook and ability to encourage others.
  • Value personal accountability and seek opportunities for improvement.
  • Medical, dental and vision insurance available the first day of the month after hire date.
  • 401k with employer matching.
  • Unlimited Paid Time Off.
  • Paid Volunteer Day, allowing you to give back to your community.
  • 9 paid holidays.
  • Annual bonus potential and merit increase potential.
  • Generous employee discount.
  • Employee referral bonus.
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