Client Service Specialist (Teller)

Bank OZK • Mountain Home, AR

405d

About The Position

The Client Service Specialist (Teller) at Bank OZK is responsible for building and nurturing professional relationships with customers by engaging in meaningful conversations about their financial needs and goals. This role involves processing financial transactions, promoting teamwork, and providing exceptional customer service while adhering to the bank's operational standards and compliance requirements.

Requirements

• High school diploma or equivalent required; bachelor's degree preferred.
• 1+ year experience in customer service or related field required.
• Knowledge of bank products and services, including online and mobile banking.
• Ability to communicate effectively both verbally and in writing.
• Ability to work independently and maintain confidentiality.
• Skill in using computer and Microsoft Office applications.

Nice To Haves

• Knowledge of bank policies and procedures.
• Cash handling experience preferred.
• Experience with banking cards and mobile banking applications.

Responsibilities

• Cultivate professional relationships with customers and identify their financial needs.
• Utilize assessment tools to maintain detailed notes on customer interactions.
• Process account transactions accurately and efficiently to minimize errors.
• Participate in morning huddles and team meetings.
• Open new accounts with documented management approval as needed.
• Ensure compliance with internal controls and operational procedures.
• Promote teamwork and assist colleagues as necessary.
• Demonstrate effective organizational and time management skills.
• Provide backup support to other retail banking locations when requested.
• Model the bank's standards for exceptional customer service and resolve client concerns promptly.

Benefits

• Competitive salary
• Health insurance
• 401k retirement plan
• Paid time off
• Employee training and development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED