Client Service Specialist, Refugee Health Services

Harris County • Houston, TX

449d

About The Position

The Client Service Specialist for Refugee Health Services plays a crucial role in supporting patient care services at the Refugee Clinic. This position is responsible for performing various administrative tasks in line with Harris County Public Health protocols, including client reception, appointment scheduling, and maintaining medical records. The specialist ensures a smooth operation within the clinic, contributing to the overall health outcomes of the community.

Requirements

• High school Diploma or GED
• One (1) year experience performing administrative office duties in a health care setting
• Valid driver's license
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Excellent communication skills (verbal & written)
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment.

Nice To Haves

• Completion of a community college or business/technical school Medical Assistant program
• Bilingual (English/Spanish/Arabic/or other language)

Responsibilities

• Receives clients upon arrival, completes registration, verifies eligibility and documents insurance coverage.
• Schedules and confirms appointments in the electronic medical record system.
• Answers and manages incoming phone calls by routing clients appropriately and providing service information.
• Prepares medical records for document imaging and scanning in accordance with HCPH Health Information medical record protocols.
• Receives and monitors interpreter and taxi providers at the clinic.
• Provides translation for clinical staff when needed.
• Assists in performing data entry and electronic data processing using EMR, Microsoft Excel, and related software.
• Conducts home visits when necessary to retrieve medical records, obtain consents, and/or collect specimens.
• Performs other duties as assigned.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-term disability
• Employee Assistance Program
• Ten (10) days of vacation each year for the first five (5) years of service
• Eleven (11) County-observed holidays and one (1) floating holiday
• Professional development opportunities
• Dependent Care Reimbursement Plan
• Healthcare Reimbursement Account
• 457 Deferred Compensation Plan
• Flexible schedule (varies by department)
• Transportation Assistance (Metro RideSponsor Program)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees