Client Service Specialist IV - Bilingual Portuguese/English Required

JPMorgan Chase & Co.•Tampa, FL

38d

About The Position

If you enjoy being at the leading edge of delivering exceptional service and ensuring client satisfaction, you have found the right team. As a Client Service Delivery Specialist IV within JPMorganChase, you will play a pivotal role in delivering exceptional customer service and operational support. Your primary focus will be to address client inquiries, troubleshoot issues, and identify opportunities to refer services based on client needs. You will be expected to apply your knowledge of our policies and procedures to solve problems. Your work will have a significant impact on our team and clients, and you will be expected to make decisions within established procedures. The Global Client Access - Access Support Group provides high quality technical support via telephone and chat. Technical Support Specialists act as the primary technical contact for all JPM Access users and escalation of all unresolved problems/potential risk to second level support. The agents will also be responsible for performing routine daily tasks and participating in special department projects.

Requirements

Baseline knowledge of client service operations, troubleshooting, and service referral.
Demonstrate ability to apply policies and procedures to solve non-routine problems.
Possess excellent communication skills with demonstrated ability to utilize probing questions to accurately assess inquiry or request.
Ability to work in a fast-paced environment, adapt to change, and work effectively in a team environment.
Strong interpersonal and communication Skills to effectively interact with clients and address their inquiries.
Ability to accurately process transactions and ensure data integrity.
Skills to manage multiple tasks efficiently in a fast-paced environment.
Ability to identify common issues and provide straightforward solutions.
Proficiency in MS Windows and Office with the ability to work with multiple applications at the same time.
Fluent in Portuguese and English languages (written, verbal, reading) communications.

Nice To Haves

Call center/ Chat Assist experience

Responsibilities

Provide daily support within our operations, addressing client inquiries, and troubleshooting issues using your knowledge of our policies and procedures.
Identify opportunities to refer services based on client needs, leveraging your understanding of our financial products and market trends.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional details about total compensation and benefits will be provided during the hiring process.

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