Client Service Specialist II – AppFolio
About The Position
If you have hands-on AppFolio experience and understand the day-to-day realities of managing multifamily communities, this is your opportunity to leverage that knowledge in a high-impact, client-facing role. About Genesis Genesis partners with leading property management companies across North America, delivering innovative receivables and collections solutions tailored to the multifamily industry. Our mission is to simplify complex recovery processes while protecting client relationships and maintaining strict compliance standards. About this Role: Genesis is seeking a Client Service Specialist II to support and onboard multifamily property management clients using AppFolio. In this role, you will serve as a trusted partner to property managers, helping them streamline debt collection processes, optimize system integrations, and improve operational efficiency. Your property management background won’t just be valued; it will be essential.
Requirements
- 3–5 years of hands-on AppFolio experience
- Experience in multifamily property management or related real estate operations
- Strong understanding of property management workflows (leasing, move-outs, delinquencies, etc.)
- Professional written and verbal communication skills
- Ability to manage multiple priorities in a deadline-driven environment
Nice To Haves
- Experience working with debt collection processes
- Familiarity with Salesforce or CRM platforms
- Knowledge of compliance considerations in financial services or collections
- Proficiency in Microsoft Office Suite
Responsibilities
- Serve as the primary point of contact for AppFolio-based clients
- Build long-term partnerships with property managers and onsite teams
- Provide timely, solutions-focused support
- Lead onboarding for new property management clients operating on AppFolio
- Guide clients through file submissions, integrations, and best practices
- Troubleshoot account and platform-related issues
- Educate clients on compliant account submissions and recovery workflows
- Monitor account status and proactively provide updates
- Identify trends and recommend process improvements
- Partner with Sales, Operations, Accounting, and Legal teams
- Escalate and resolve issues efficiently while maintaining compliance standards
- Train clients on reporting tools and performance insights
- Conduct proactive outreach to prevent service disruptions
- Provide strategic recommendations to maximize recovery results
Benefits
- Competitive compensation
- comprehensive benefits
- 401(k)
- health benefits
- professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
