Client Service Specialist II

Charm City Care Connections•Baltimore, MD

11d•$26•Onsite

About The Position

This position is a full-time, 40 hours per week, non-exempt position. This position is responsible for providing an array of harm reduction services to people actively using drugs. The Client Service Specialist II will be primarily responsible for direct support to participants, including resource navigation, peer support, providing safer drug use and safer sex materials and education, and supporting our street-based and office harm reduction services. All activities are designed to be consistent with Charm City’s service model, which is based on educating and empowering individuals to advocate for themselves and make self-identified changes in their lives. This position reports to the Manager of Center-Based Programming and Operations and/or the Manager of Outreach Services.

Requirements

Must be willing to work outdoors, in all seasons, and conduct intensive outreach
Great attitude and people skills are a must
Must be an organized, self-motivated team-player with strong interpersonal and communication skills, and the ability and willingness to be hands-on and solve problems as they arise
We are specifically looking for candidates with an active interest in harm reduction, syringe exchange, and/ or social justice as it pertains to individuals who use drugs or engage in sex work
Significant work or personal life experience in the areas of substance use, sex work, and HIV and HCV prevention desired. Skills in the areas of safer injection and safer drug use techniques and overdose prevention, HIV and HCV prevention and treatment desired
Experience in East Baltimore preferred
Perform the following physical behaviors continuously throughout their shift: standing, walking, handling, reaching horizontally, reaching above shoulders, grasping firmly
Perform the following physical behaviors occasionally throughout their shift: bending, stooping, squatting, crouching, kneeling, pushing, and reaching below the waist
Frequently carry weights up to 10 lbs, occasionally lift weights up to 20 lbs, constantly lift weights up to 15 lbs

Responsibilities

Provide harm reduction services to participants at CCCC’s drop-in center and in the community.
Distribute safer drug use and safer sex supplies during outreach shifts. Recruit and engage high-risk, hard to reach people who use drugs or engage in sex work
Cultivate relationships and trust with participants by being present, attentive, and engaged in service
Participate in formal and informal engagement activities, and actively recruit and encourage participants to engage in activities at the drop in center
Connect participants with CCCC’s Supportive Services team, peer recovery specialists, and with external resources, including warm handoffs to service partners
Engage in dialogue with participants and other community members to continually improve our services and ensure that CCCC is meeting the needs of people who use drugs in East Baltimore
Educate clients on health information and/or CCCC services that are relevant to them
Attend relevant trainings and meetings identified by staff member and teams
Other work as assigned by the supervisor
Participate in street-based outreach and delivery of safer drug use supplies, food, wound care and hygiene kits.
Meet with the supervisor to communicate about the work, identify areas for growth and ensure that priorities are in line with the supervisor and rest of the team
Provide other support as needed to provide services including compiling supply kits, arranging inventory and managing laundry service.