Client Service Specialist I

Kestra • Tempe, AZ

4d

About The Position

Kestra Financial is a wealth management platform dedicated to empowering independent financial professionals—including traditional and hybrid RIAs—to grow their businesses and deliver exceptional client service. We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support. Our advisor-focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients Lead with Purpose. Partner with Impact. At Kestra Financial, we don’t just process paperwork; we make account management seamless for the advisors we support. Our approach is people-first, tech-supported, and driven by purpose: to help advisors focus on their clients, not on navigating systems. We’re seeking an Account Specialist I to join our Account Services team. In this role, you’ll be responsible for setting up and maintaining a wide variety of accounts and products, with a focus on both Advisory and non-Advisory brokerage accounts. You’ll use a range of tools and resources to ensure every account is accurate and compliant, all while delivering exceptional service to advisors and their teams.

Requirements

• High school diploma or equivalent required; college degree preferred.
• 1-2 years of financial services industry experience preferred.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to read, analyze, and reconcile financial reports.
• Familiarity with office equipment, including fax machines, copiers, and multi-line phone systems.
• Strong attention to detail, with a commitment to accuracy and timely service.
• Excellent verbal and written communication skills, with a customer-first approach.
• Ability to work independently and collaborate across teams in a fast-paced environment.
• Strong analytical, problem-solving, and multitasking skills.
• Comfort learning and navigating multiple systems and tools.
• Positive attitude, flexibility, and professionalism under pressure.
• Willingness to work overtime during peak volumes (e.g., December, March, April)
• Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra.
• Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.

Responsibilities

• Open and maintain a wide variety of Advisory and non-Advisory brokerage accounts using AdvisorComplete℠
• Review new account submissions for accuracy and completeness, following up with representatives when paperwork is not in good order (NIGO)
• Initiate and process incoming transfers, direct rollovers, and outgoing transfer requests
• Add, remove, or update special account features (check writing, margin, periodic IRA distributions)
• Process account updates such as name changes, SSN corrections, address changes, and suitability updates
• Convert accounts between managed and non-managed platforms
• Set up Systematic Withdrawal Plans (SWP) and Periodic Investment Plans (PIP) for transitioning firms
• Organize client files in LaserFiche to ensure accurate and complete client records
• Update account status for terminated representatives and process account closures
• Partner with Sales Supervision and internal teams to resolve account and paperwork issues
• Educate advisors and their assistants on AdvisorComplete functionality and workflows
• Support departmental processing standards, cross-training in other areas as needed
• Contribute to departmental projects and other assignments from leadership
• Demonstrate commitment to Kestra’s culture of reinvention, advocacy, and integrity

Benefits

• Competitive pay and benefits with a large employer (over 1600 employees nationwide)
• 401(k), health insurance, and a competitive benefits package
• Work in a supportive, collaborative environment committed to professional excellence
• Help clients navigate meaningful financial decisions with confidence
• Opportunities for training, development, and long-term growth within the firm
• Tuition reimbursement for qualified expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees