Client Service Specialist - Home Care and Staffing Coordinator

NurseCore-posted 3 months ago
Rochester, NY
501-1,000 employees
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NurseCore is seeking a Client Service Specialist - Staffing Coordinator for our Rochester home care and healthcare staffing office. As a national leader in home care and healthcare staffing services, we offer competitive compensation and the chance to build a rewarding and fulfilling career. If you’re motivated, enthusiastic and have experience in healthcare, you won’t want to miss this opportunity! Join us at the heart of healthcare, apply today!

  • Provides overall non-clinical management of a group of patients as organized and assigned, ensuring patient safety in their homes with adequate staff.
  • Receives and coordinates home care and staffing referrals, including appropriate authorization.
  • Assigns qualified personnel competent to work cases, including rescheduling cancellations.
  • Supports Branch recruitment efforts to include hiring adequate field staff to cover existing and growing census.
  • Ensures compliance with licensure and credentialing requirements.
  • Counsels field employees involving violation of non-clinical matters.
  • Initiates complaint and service failure reporting and investigation, including appropriate and ongoing resolution.
  • Exemplifies awesome company standards.
  • At least one year of training or experience in a service-related industry.
  • At least one year of experience in home care and/or healthcare staffing with commercial insurance and private pay experience preferred.
  • Experience should emphasize problem solving skills in a patient care setting.
  • College Degree strongly preferred.
  • High School graduate with an associate degree in a related field required.
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