Client Service Specialist (Farmington, CT or New York City)

One Digital-posted 2 months ago
$25 - $31/Yr
Hartford, CT
11-50 employees
Professional, Scientific, and Technical Services
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Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else. If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.

  • Provide benefit plan and eligibility information.
  • Assist with billing and claims.
  • Provide ID Cards, locate in-network Providers, and assist with access to care inquiries.
  • Provide renewal audit support.
  • Review, document, and respond to cases in tracking system.
  • Assist with special projects, research, and administrative tasks.
  • Available to work a flexible schedule during the hours of 8:00-7:00.
  • Adhere to client's holiday working schedule.
  • Coordinate with other team members on vacation and other personal days off or time away from the office to ensure adequate staffing.
  • Respond to inquiries regarding gift card issues and inventory restock.
  • Administer and manage a gift card call center, email inbox, and external ticket system.
  • Work with bank personnel on banking issues.
  • Submit and verify inventory invoices for payment.
  • Manage the Business to Business and Business to Customer gift card registrations and orders.
  • Manage the Restaurant Bulk Load transactions.
  • Collaborate with payroll, accounting departments, bank partners as needed to resolve various Treasury issues.
  • Assist in gift card liability reconciliations and reports.
  • Manage Holiday Card Inventory Requests and shipments.
  • Perform miscellaneous administration work.
  • Update real-time documentation.
  • Work on special projects as assigned.
  • At least 2 years of industry experience, including insurance, carriers, benefits, human resources, broker/agent, technology field, data processor, electronic software applications.
  • High school diploma, minimally. College degree and any other professionally related designations are preferred.
  • Proficient in MS Office (Excel, Word, Outlook and PowerPoint).
  • Benefits Administration experience preferred.
  • Life and Health License is required. If hired without a license, employee will have 120 days from date of hire to successfully complete the pre-licensing and pass the licensing exam.
  • An inquisitive nature, always pressing to know more and understand more about the client and their needs.
  • Technology savvy, having a curiosity and propensity to learn more about computers, software and other tools that make business more effective and productive.
  • Strong mathematical and analytical skills enabling one to gather data and present it in a clear and understandable method to the receiving audience.
  • An excellent communicator (listens, speaks, and writes well).
  • Highly organized and process driven, can manage a multitude of requests, details, and follow-ups (including paperwork).
  • Reliable transportation and punctuality is required.
  • Welcomes change.
  • Equal employment opportunities regardless of protected characteristics.
  • Commitment to diversity, equity, and inclusion.
  • Support for employees feeling seen, valued, respected, and supported.
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