Be a part of a world-class academic healthcare system, UChicago Medicine, as a Client Service Specialist in the Clinical Hematology department. Here, you will be responsible for client contact that can be over the phone or through e-mail, live chat, or fax. Additional duties are for the provision of specimen receipt, assessment, quality assurance, and pre-analytical processing services for multiple clinical laboratory sections, including, but not limited to Anatomic Pathology, Cytology, Molecular Pathology, Cytogenetics, and UChicago Medical Laboratories. Includes verification of missing information and activating a specimen rejection process as per written policies and procedures. Includes receiving specimens and requisitions for test ordering, entering orders into laboratory computer system (Sunquest, CoPath, and/or 4 Medica), Verifying/reviewing orders, generating appropriate specimen collection labels, directing samples to appropriate laboratory sections, and responding to telephone inquiries for test results and other information such as specimen collection requirements. Work may include basic or advanced pre-analytical specimen processing services and includes post-analytical processing tasks such as specimen send-out and processing of shipments. Duties include assisting the daily operations of all outreach collections facilities and following up with client requests and issues. This includes client services, phlebotomy, and courier services. This department is the Clinical Hematology Laboratory. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.