Client Service Senior Associate

JPMorgan Chase & Co. • Jersey City, NJ

1d

About The Position

Step into the role of a Client Service Senior Associate within our Commercial & Investment Bank (CIB) and become an integral part of our clients' success stories. As the primary point of contact, you'll build strong relationships with high-level executives, delivering tailored solutions and upholding the esteemed standards of JPMorganChase. With opportunities for career growth and community involvement, join our diverse and innovative global organization to make a meaningful impact in the ever-evolving world of commercial banking.

As a Client Service Senior Associate within J.P. Morgan Payments Client Service, you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.

Requirements

• Minimum of 3+ years of relevant industry and/or functional experience
• Intermediate understanding of Treasury Products and Services, inclusive of knowledge of financial exposure/operational risk related to TS transactions
• Technical knowledge/comprehension to recommend value-added solutions for clients and partners.
• Ability to present oral and written communication in an organized, clear and confident manner
• Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments.
• Ability to effectively partner with internal colleagues and external clients
• Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise

Responsibilities

• Advises and proactively partners with the client, providing consultation to support decision making.
• Proactively reaches out to clients to assess progress, satisfaction, and potential impediments to high service levels.
• Serves as the central point of resolution and escalation for service issues, liaising with bank partners to manage concerns.
• Confidently conveys complex ideas and client issues.
• Identifies and addresses product or service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities.
• Adheres to and ensures client compliance with risk policies and practices, and educates clients on new legal, regulatory, or cyber changes.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed