Client Service & Sales Representative
About The Position
Boland is a leading HVAC and building systems provider serving the DC, Maryland, and Northern Virginia region. We deliver sustainable, energy-efficient solutions to commercial, industrial, and institutional clients. Why Boland: Named "Best Place to Work" by Washington Business Journal 18 times Industry leader in advanced HVAC technology Strong culture of training, growth, and support Client Service & Sales Representative: Responsible for attaining sales revenue targets as assigned, processing client orders and responding to client inquiries, and/or questions regarding Boland Supply.
Requirements
- High School diploma or equivalent experience and education required
- Able to operate a forklift
- Problem solver, able to multitask, excellent interpersonal skills, client-focused, sales-driven
Nice To Haves
- Technical sales or related experience is a plus
- Experience with HVAC or related business preferred
Responsibilities
- Will be trained on all store processes: sales, shipping and receiving, order staging, purchasing, warranty, basic HVAC
- Answer client calls, identify parts and provide support to clients in a prompt and professional manner
- Identifies and processes client orders for HVAC parts, equipment, and supplies via the internet, fax, phone and over the counter
- Order required parts
- Responds to client's inquiries or questions regarding products
- Drives sales by actively making clients aware of product promotions
- Responsible for maintaining transactions via the cashbox/ drawer, checks and credit cards, as well as balancing at the end of the day
- Responsible for warranty administration
- Stocking and general appearance of the showroom.
- Maintains accurate inventory status by adhering to proper processes and procedures
- Prepares for and participates in physical inventory as scheduled
- Possesses knowledge of the product lines to be able to demonstrate and discuss with clients
- Follows up, either verbally or in writing to ensure client satisfaction
- May load and unload shipment of parts, supplies, and equipment
- Handles emergency phone and client service duties after hours as necessary
- Maintains training in order to keep up with new products and technology
- Flexibility to work overtime, as required
- Other duties as assigned
Benefits
- Excellent pay and benefits
- Great and supportive work environment
- Professional training and growth
- Generous educational assistance program
- Recognition and outstanding co-workers!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
