Client Service Representative

VCA Animal Hospitals • Denver, CO

73d • $18 - $20

About The Position

VCA Firehouse is seeking an experienced Client Service Representative to join our fabulous team! We are conveniently located in the Capitol Hill neighborhood of Denver, just off of 6th avenue. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Responsibilities

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits

• Competitive compensation
• Medical/dental/vision insurance
• Paid vacation (for F/T employees only)
• 401(k)
• Generous personal pet care discounts
• Comprehensive benefits package

What This Job Offers

• Job Type: Full-time