Client Service Representative

VCA Animal Hospitals • Uxbridge, MA

308d • $15 - $18

About The Position

VCA Blackstone Valley is seeking an Experienced Client Service Representative to join our team full time! Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like-minded individual. As the face of VCA Blackstone Valley, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates.

Responsibilities

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits

• Competitive wage
• Medical, Dental & Vision insurance
• Opportunity to teach and mentor
• 401(k)
• Free wellness subscriptions (Head Space)
• Life and Long Term Disability insurance
• Paid Parental leave
• Generous employee pet care discounts
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Access to the people and financial resources of a large veterinary community
• WOOF University, offering abundant training in a variety of topics

What This Job Offers

• Job Type: Full-time