Client Service Representative

VCA Animal Hospitals • Athol, MA

82d

About The Position

VCA Adams is seeking an Experienced Client Service Representative to join our team part time! Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like-minded individual! As the face of VCA Adams, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

Responsibilities

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits

• Competitive wage
• Medical, Dental & Vision insurance
• Opportunity to teach and mentor
• 401(k)
• Free wellness subscriptions (Head Space)
• Life and Long Term Disability insurance
• Paid Parental leave
• Generous employee pet care discounts

What This Job Offers

• Job Type: Part-time
• Industry: Professional, Scientific, and Technical Services