Client Service Representative

National Veterinary Associates • Urbandale, IA

73d

About The Position

Value Vet in Urbandale, IA is seeking an experienced veterinary professional to join our growing TEAM! We are proud of our beautiful, modern hospital, with 9 doctors providing comprehensive, progressive treatment plans to our furry friends. Value Vet offers the experience of a full-service veterinarian with walk-in clinic convenience and fair prices. Our team is dedicated to making high quality care accessible to all pet owners in our community. We are looking for a competent and dependable Pet Care Coordinator to help with client-patient relations. The ideal candidate will be a hard-working & dependable professional able to undertake a variety of office support tasks and work diligently under pressure. This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results.

Requirements

• Proficient with Microsoft Office (Word, Excel, Outlook)
• Minimum of 1 year medical or veterinary experience required.

Responsibilities

• Provides friendly, excellent and expeditious client experience; warmly greets clients, responds to questions; processes incoming and outgoing patients, and handles payments.
• Answers phone calls, which may involve answering questions, screening for service needs, and scheduling surgery appointments.
• Handles incoming and outgoing mail and e-mail.
• Monitors client waiting area to ensure cleanliness.
• Documents and maintains client information, service data and other pertinent information within practice management software.
• Escalates complex matters to senior staff.

Benefits

• We are closed every Saturday & Sunday
• Medical/Dental/Vision
• Employee Pet Discount
• Paid Holidays
• Paid Time Off
• 401k
• Short Term/Long Term Disability
• Life Insurance

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services