Client Service Representative

VCA Animal Hospitals • Los Angeles, CA

25d • $20 - $24

About The Position

Overview: At the heart of our hospital is a commitment to delivering an exceptional client experience. As a Client Service Representative (CSR), you are often the first point of contact for our clients and play a key role in creating lasting, positive impressions. We’re seeking someone who thrives in a fast-paced environment, is passionate about animals, and values compassionate, attentive service. This is an opportunity to help us strengthen client relationships and support the well-being of pets through every interaction.

Requirements

• Minimum of 1 year of customer service experience
• High School Diploma or GED required
• Excellent communication and active listening skills
• A compassionate approach toward both pets and their people
• Strong decision-making and problem-solving abilities
• Ability to learn and apply new information quickly
• Proficiency in Microsoft Office
• Flexibility to work evenings, weekends, and holidays as needed
• Ability to lift up to 40 lbs. and work in conditions involving pet-related allergens, noises, odors, bites, scratches, and waste

Responsibilities

• Provide outstanding customer service by greeting clients, answering phones, and managing check-in/check-out processes
• Escort clients and their pets to exam rooms, ensuring they feel informed and comfortable
• Schedule and confirm appointments accurately and efficiently
• Make outbound calls for appointment reminders, follow-ups, and client outreach
• Present and explain service fees, and process payments
• Recommend and assist with the purchase of products and services, including prescription refills
• Educate clients on general pet care topics (e.g., flea/tick prevention, housebreaking, heartworm prevention)
• Accurately maintain and organize medical records, charts, and correspondence

Benefits

• We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees