Client Service Representative - Boone, NC

Vetcor • Boone, NC

2d • Onsite

About The Position

Animal Emergency Clinic of the High Country is Hiring a Part-Time Client Service Representative! Are you calm under pressure, organized, and great with people—even during emotional situations? Our busy 24/7 Animal Emergency Clinic is looking for a Part-Time Client Service Representative (CSR) to join our team! This position is primarily evenings, nights, weekends, and holidays, supporting our medical team while helping pet owners during some of the most stressful moments they experience. If you are compassionate, professional, and thrive in a fast-paced environment, we would love to meet you. As a CSR, you are the first point of contact for our clients and patients. Your role is essential in helping the clinic run smoothly.

Requirements

• Professional and compassionate with clients
• Comfortable working with the public during emotional situations
• Organized and detail-oriented
• Reliable and able to work evenings, nights, weekends, and holidays
• Comfortable using computers and learning new systems
• Confident handling financial transactions
• A strong communicator who works well with a team

Responsibilities

• Greeting and checking clients in and out
• Answering and managing incoming phone calls
• Processing payments and handling cash/credit transactions
• Entering and managing information in our computer system
• Scanning and organizing medical documents
• Communicating with doctors and technicians on the clinic floor
• Providing calm, compassionate support to pet owners during stressful situations

Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program
• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program
• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed