Veterinary Client Service Representative PT30-FT, Woodbridge VA
About The Position
Ridge Lake Animal Hospital is seeking an enthusiastic, highly motivated, and detail-oriented Client Service Representative to join our growing team! We are a two-doctor, AAHA-accredited, veterinary practice, and we provide comprehensive medical, surgical, and dental care for dogs, cats, and exotics. The Client Service Representative (CSR) is an ambassador of the hospital, serving as the first point of contact for our clients and their pets. The CSR answers telephones, greets clients, receives and transmits telephone and other messages, updates client business records, prepares invoices and collects payments, as well as performs a variety of other related services.
Requirements
- High school diploma or equivalent
- Relevant experience with basic office functions within a busy environment
- Strong client service skills
- Tact and diplomacy
- Strong written and oral communication and comprehension skills
- Flexible work attitude and work habits
- Ability to carry out basic mathematical tasks
- Employee must be able to use a computer and specialized software. Microsoft word, Outlook, etc.
Nice To Haves
- Previous reception and veterinary industry experience are preferred but not required
Responsibilities
- Answers telephones and places calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
- Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.
- Answers client’s inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters.
- Receives and transmits telephone and fax messages accurately and promptly
- Greets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room.
- Prepares health certificates, immunization certificates, and euthanasia certificates
- Prepares client invoices and obtains payment after services are performed.
- Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products sold
- Maintains a polished and professional appearance
- Performs other duties as deemed necessary
Benefits
- Medical, Dental, and Vision Insurance
- 401K with Matching
- Life Insurance
- Disability Insurance
- Employee Assistance Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
