Client Service Representative

CALIFORNIA ANIMAL EMERGENCY GROUP • Corona, CA

16d • Onsite

About The Position

At Corona Animal Emergency Center (CAEC), we’re passionate about providing exceptional care for pets and compassionate service for their families — 24 hours a day. As a Client Service Representative, you’ll be the first friendly face our clients meet during some of their most stressful moments. Your calm professionalism, empathy, and attention to detail will help ensure every visit is handled with care and precision.

 If you thrive in a fast-paced, team-oriented environment and love making people (and their pets) feel cared for, this is the role for you!

Requirements

• High school diploma or equivalent.
• Experience in customer service (veterinary, medical, or emergency setting preferred).
• Confidence managing stressful or emotional situations with empathy and professionalism.
• Strong multitasking, problem-solving, and communication skills.
• Reliable, adaptable, and ready to work evenings, weekends, and holidays as part of our emergency care team.

Nice To Haves

• Familiarity with EzyVet, PayJunction, or similar software a plus.

Responsibilities

• Warmly welcome clients and assist with patient check-ins and payments.
• Communicate clearly between clients and our medical team to ensure seamless care.
• Recognize and prioritize critical cases with professionalism and urgency.
• Process payments and explain financial options such as CareCredit and Scratch Pay.
• Maintain accurate records and ensure compliance with hospital policies.
• Keep the reception area organized, clean, and ready for every client.
• Support grieving clients with compassion and discretion.
• Collaborate closely with veterinary staff to deliver exceptional service and care.

Benefits

• Be part of a dedicated, compassionate emergency veterinary team.
• Gain valuable experience in a high-growth, learning-focused environment.
• Contribute to meaningful moments that truly make a difference for pets and their families.
• Competitive pay and opportunities for training and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED