Client Service Representative

VCA Animal Hospitals•Ridgewood, NJ

16h

About The Position

We are seeking an experienced Client Service Representative to join our team. The chosen personable yet highly professional candidate will join us in delivering our mission of excellent service to our clients while their pets receive excellent care.. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and creating an amazing client experience.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.