Client Service Representative

Venbrook • Irvine, CA

1d • $29 - $34 • Hybrid

About The Position

The Client Services Representative supports employees and HR contacts with day-to-day benefit inquiries. You operate in a high-volume, member-facing environment. You resolve routine issues and escalate complex matters following defined guidelines. Your work supports a consistent member experience and reduces service interruptions for Account Management teams.

Requirements

• One to three years of experience in employee benefits, insurance, healthcare, or customer service
• Bilingual English and Spanish
• Clear written and verbal communication skills
• Ability to manage high call and email volume
• Strong organization and follow-through
• Professional and composed in time-sensitive situations

Nice To Haves

• Experience in an employee benefits brokerage or consulting environment
• Knowledge of health and welfare benefit plans
• Experience with CRM or benefits administration platforms
• Working knowledge of Outlook, Word, and Excel

Responsibilities

• Employee and Member Support Serve as the primary contact for benefit inquiries via phone and email
• Explain coverage, eligibility, and benefit usage in clear terms
• Guide members through carrier portals, mobile applications, and ID card access
• Support employees during open enrollment
• Provide bilingual support in English and Spanish
• Routine Benefits and Claims Support Process ID card requests and replacements
• Confirm provider network participation
• Respond to basic claim status inquiries
• Verify eligibility and enrollment changes
• Add or remove dependents
• Provide prescription refill guidance
• Address standard open enrollment questions
• Issue Identification and Escalation Identify issues requiring escalation
• Route cases to Account Management per internal guidelines
• Ensure complete documentation prior to escalation
• Maintain ownership until successful handoff is confirmed
• Documentation and Collaboration Document all interactions and outcomes in the CRM system
• Track open items through resolution
• Partner with Account Managers and Advocacy teams
• Identify recurring issues and share trends with leadership

Benefits

• 401k with employer match
• Medical, dental, vision, life, and disability insurance
• Paid Time Off
• Paid holidays
• Paid sick leave
• Professional development opportunities
• Flexible work arrangements
• 401k + employee match
• Medical, dental, vision, life, and disability insurance
• Paid Time Off (PTO)
• Paid Holidays
• Paid Sick leave
• Professional development programs
• Work-life quality and flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees