Experienced Veterinary CSR Ready to Grow? Join Our Fast‑Expanding Hospital!
About The Position
VCA Knapp’s Corner Animal Hospital is a rapidly expanding, modern veterinary practice—and we’re searching for someone who is not only skilled, but also proactive, dependable, and eager to take initiative as our hospital continues to grow. If you're the kind of person who enjoys problem‑solving, anticipates needs before they arise, and can work independently with confidence, we’d love to meet you. Our CSRs are the heart of our client experience. As one of the first faces clients see and one of the last voices they hear, you’ll play a key role in ensuring every visit feels smooth, supportive, and personalized. We are looking for someone who can step into the role with previous veterinary reception experience and who brings a strong sense of ownership and professionalism to the work.
Requirements
- Experienced Prior veterinary CSR/reception experience is strongly preferred
- Comfortable with veterinary terminology, workflows, and client interactions
- Self-Motivated A self-starter who doesn’t wait to be asked
- Able to identify what needs to be done and take action
- Confident working autonomously without constant oversight
- Growth-Oriented Adaptable and excited by change
- Quick to learn new systems, processes, and client-service approaches
- Interested in helping us refine and elevate our client experience
- Team-Focused Reliable, collaborative, and communicative
- Able to support teammates and contribute to a positive hospital culture
Responsibilities
- Warmly welcome clients and their pets, setting a positive tone for each visit
- Manage phones, triage client questions, and route calls appropriately
- Schedule and confirm appointments with accuracy and efficiency
- Guide clients through estimates, invoices, and payment processing
- Maintain and update medical records and client communications
- Assist in maintaining a clean, organized, and safe hospital environment
- Support a team-centered culture while also working independently with confidence
Benefits
- medical
- dental
- vision
- paid vacation/sick days
- 401(k)
- generous employee pet discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
