Client Service Representative at West Asheville Family Vet

West Asheville Family Vet•Asheville, NC

9h•$17 - $19

About The Position

Practice You’d do anything for your family. At West Asheville Family Vet , we feel the same. Each one of our patients receives personal care from a team of experts that will treat your pet like their own. We are a top-of-the-line animal hospital for pets in West Asheville, Candler, Woodfin, and surrounding cities. Our facility was built in 2021 with state-of-the-art tech, no animal hospital in Buncombe County offers better technology than WAFV. More about the Role The Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction while maintaining patient records, performing accounting tasks, and managing the online pharmacy. Strong customer service skills and a seamless fit into the clinic culture are a must to be successful in this role. A positive attitude and a friendly smile are required. Candidates must be available Saturdays from 7:50am - 1pm. Competencies Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care. Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results . Sharing ideas and being open to other’s ideas. Communicating : Conveying instructions to clients and teammates to ensure successful patient care. Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback. Organization Skills : Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients. Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Requirements

Ability to work on weekends as required
High school diploma or equivalent
Practices OSHA safety techniques including proper PPE
Must be available Saturdays from 7:50am - 1pm

Nice To Haves

Previous veterinary experience preferred
Client satisfaction references preferred

Responsibilities

Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Managing the clinic's online pharmacy and email.
Invoicing and collecting payments.

Benefits

Paid time off
Health insurance
dental insurance
vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
Employee Assistance Program
Employee Referral Program
Pet Discount Program
Benefits offered may vary depending on full or part time employment status according to company policy.