Client Service Representative at North Avenue Animal Hospital

North Avenue Animal Hospital•Chicago, IL

2h•$18 - $20

About The Position

Practice North Avenue Animal Hospital provides a broad spectrum of diagnostic procedures through both in-house testing and the use of external laboratories. Our facility includes a well stocked pharmacy, in-hospital surgery suite, and a closely supervised hospitalization area. We utilize the latest technology, including anesthesia monitoring, digital x-ray, ultrasound, and electronic medical records. In addition, we work very closely with many local, specialized practices when such referrals are required. Since 1999 our hospital has voluntarily achieved the high standards of The American Animal Hospital Association (AAHA), qualifying us as an accredited member of AAHA. These standards pertain to facilities, equipment, practice methods, and management. Our goal is to practice the highest quality medicine, and we are dedicated to becoming your partner in your pet’s health care, treating your pet as we would our own. More about the Role Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Requirements

Ability to work on weekends as required
High school diploma or equivalent

Nice To Haves

Previous veterinary experience preferred
Client satisfaction references preferred

Responsibilities

Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.