Client Service Representative

COREPLUS SERVICIOS CLINICOS Y PATOLOGICOS LLC

1d

About The Position

We are seeking a highly motivated and detail-oriented individual to join our team as a Client Service Representative. The successful candidate will be responsible for collecting patient samples and transporting them to the laboratory for evaluation and maintaining adequate sample collection supplies inventory. They will also be responsible for establishing and maintaining a sustainable business relationship with clients and referring potential new clients.

Requirements

• Associate degree in business administration, marketing, or related field preferred.
• 1 year of experience in Sales / Customer Service, preferably in the health care industry.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Ability to multitask and prioritize tasks effectively.
• The representative will be required to have a valid driver's license and a clean driving record.
• Strong computer skills including but not limited in Microsoft Office, Excel, and Power Point.

Responsibilities

• Establish and maintain sustainable business relationships with clients.
• Perform accurate collection and delivery of specimens, documentation, and reports in compliance with all laboratory policies and procedures.
• Ensure that all customers maintain sufficient inventory levels of supplies needed for the sample collection process, including requisitions, materials and documentation.
• Provide doctors and medical office staff with orientation, advice, and support ensuring all services are provided according to their expectations and the required quality standards.
• Maintain accurate records of client interactions and transactions.
• Ensure that all patient related information is kept confidential in accordance to PHI management regulations.
• Consistently follows all safety, infection control, specimen collection procedures and OSGA Blood Borne Pathogen guidelines.
• Follow laboratory policies and procedures.
• Proactively identify new customers in the assigned territory to introduce the services and send the corresponding referral to the Sales Team.
• Actively participates in departmental performance improvement program.
• Participate in the laboratory continuing education programs and safety programs.

Benefits

• health plan
• dental
• vision
• 401k
• paid vacation
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree