Hollymead Veterinary Hospital - Client Service Representative

VetEvolve•Charlottesville, VA

60d

About The Position

VetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive, people-focused environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and every day our mission is to make things better for veterinary professionals. Hear why our veterinarians are "Happy Here" on our videos page! Hollymead Veterinary Hospital is a general practice and urgent care hospital located in Charlottesville, VA. We deliver comprehensive veterinary care while empowering pet owners with the knowledge and guidance to make informed decisions, fostering a supportive environment that promotes the health, well-being, and happiness of both pets and their families. Our core values are compassion, collaboration, respect, and support. We promote a learning environment and understand the importance of work-life balance. We are seeking a full-time client service representative (CSR) to join our team of dedicated and skilled individuals. Our CSR team plays a vital role in being the first point of contact for our clients and providing exceptional client services by demonstrating compassion and effective communication skills.

Requirements

Effective written and oral communication skills
Basic veterinary knowledge and terminology
Proficient with office software and equipment
Able to stand and/or sit for extended period; shifts range from 9-12 hours
Client-focused and compassionate attitude
Able to adapt and remain calm in stressful situations
Available to work some weekend shifts and closing shifts

Responsibilities

Managing the appointment schedule
Serving as the go-between with clients and the medical team to handle prescription refill requests & relay client's questions
Checking patients in and out; processing payments
Engaging with clients to promote the human-animal bond, maintaining positive relationship between clients and our hospital
Maintaining the lobby and entrance to ensure a safe and clean environment
Ensuring accurate patient and client information in our system
Preparing appropriate forms for clients to complete; receiving records from previous veterinary hospitals and updating vaccine information so patient reminders are accurate