Client Service Representative
About The Position
Coordinates and follows through on inbound telephone calls for the laboratory, following client services procedures. Performs outbound telephone calls to clients following client service procedures. This includes client follow-up on all past due balances. Ensures rapid and appropriate complaint resolution and documentation. Maintains a working knowledge of all laboratory operations and databases of ACL, including Antrim, Sunquest and all other systems supporting client accounts. Documents and updates Business Office system with all information received and actions taken. Assists Field Service Representatives, Sales Representatives, and Collection Representatives with maintenance of existing accounts. Assists with the development and maintenance of Client Service policies and procedures. Acts as a resource for providing general direction and technical assistance to billing and other laboratory staff. Applies all incoming cash to client accounts. Instructs students and new caregivers as assigned.
Requirements
- High School Graduate.
- Typically requires 2 years of experience in client service in an insurance, utility or health care organization, particularly with handling inbound & outbound telephone support.
- Ability to use the telephone effectively with a clear speaking voice and a courteous manner.
- Operates all equipment necessary to perform the job including personal computers, printers, faxes, and telephones.
- Ability to deal with high levels of job-related stress.
- Must be willing to handle potentially hazardous and/or infectious materials.
- Must possess good command of the English language with the ability to analyze written, spoken, and visual material.
Nice To Haves
- Medical billing experience preferred.
- Computer experience with laboratory information systems, Windows, database, and word processing preferred.
- Excellent human relations skills.
- Strong analytical and organizational skills.
- Excellent oral and written communication skills as well as the ability to deal with many details pertaining to an issue.
- Interpersonal skills necessary to deal effectively with client service staff, all levels of management, and all external contacts including industrial clients, physicians, patients and the community.
- Demonstrates good decision-making skills.
Responsibilities
- Coordinates and follows through on inbound telephone calls for the laboratory, following client services procedures.
- Performs outbound telephone calls to clients following client service procedures.
- Ensures rapid and appropriate complaint resolution and documentation.
- Maintains a working knowledge of all laboratory operations and databases of ACL, including Antrim, Sunquest and all other systems supporting client accounts.
- Documents and updates Business Office system with all information received and actions taken.
- Assists Field Service Representatives, Sales Representatives, and Collection Representatives with maintenance of existing accounts.
- Assists with the development and maintenance of Client Service policies and procedures.
- Acts as a resource for providing general direction and technical assistance to billing and other laboratory staff.
- Applies all incoming cash to client accounts.
- Instructs students and new caregivers as assigned.
Benefits
- Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
- Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
- Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
