Client Service Representative

TUFTS VETERINARY EMERGENCY SERVICE•Walpole, MA

5d•$19 - $25

About The Position

We are seeking a full-time Client Service Representative to join our team. Tufts Veterinary Emergency Treatment and Specialties requires outstanding client service to include our clients as well as our local RDVMs and TVETS staff. We require proficient data entry skills with attention to detail. In the hospital setting of an emergency facility a CSR must possess the capability of handling situations that require patience, compassion, excellent listening skills and the ability to perform under stressful situations.

Requirements

Minimum of 18 years old
Minimum 1 years working in the veterinary field preferred
Minimum 3 years customer service experience required.
Must have the ability to support and foster an environment of diversity, inclusion, collaboration, and empathy.
Must have good interpersonal relationship and communication skills.
Ability to multi-task in a fast-paced working environment.
Can stay calm and efficient under pressure.
Is detail oriented and reliable.
Has a high commitment to providing exceptional patient/client care.
Has excellent communication skills.
Must be professional, approachable, and maintain a positive outlook.

Responsibilities

Process payments through all vendors and is able to apply all payments accepted to client accounts accurately.
Facilitate client needs including registration of appointments and emergencies, discharges, medication and food pick up
Provide administrative assistance with patient euthanasia. Maintain compassionate professionalism throughout this process.
Verify and update registration information on each visit
Alert appropriate services/ departments when clients arrive for appointments, discharges and visiting.
Maintain waiting room census and be cognizant of client wait times and potential problems. Update services of these issues as needed.
Facilitate RDVM communication
Navigate, interpret and properly transfer incoming phone calls
Maintain waiting room and exam room cleanliness as needed
Administrative functions including but not limited scanning, faxing and general administrative functions as needed.
Communicate effectively with administration, doctors, technicians and support staff
Provides a warm welcome to all clients and patients. Has the ability to adapt behavior to conform to the situation at hand.