Client Service Representative: 40 Hours Per Week (AM)
About The Position
This individual is responsible for all needed client services functions including answering, directing and initiating telephone calls including notifying clients/physicians of alert values and documenting notification. He/she will also assist clients in utilizing ACL's services, assist all laboratory functions in adding and deleting tests at clients' requests, maintain appropriate records of these actions and assist in handling all client issues as directed and as needed. In addition this individual must maintain a highly professional attitude and appropriate behaviors as frequent and sensitive client interactions occur. Must be able to manage stress associated with work assignments and deadlines. This individual shall maintain a healing environment for employees and patients with a spirit of caring and concern as incorporated in the philosophy of our Catholic healthcare systems while performing all job functions.
Requirements
- High school diploma or GED Equivalent required.
- Previous experience with computers required.
- Knowledge and competency in medical laboratory terminology and functions.
Nice To Haves
- Relevant experience in a medical setting is highly desired.
Responsibilities
- Answering, directing and initiating telephone calls including notifying clients/physicians of alert values and documenting notification.
- Assist clients in utilizing ACL's services
- Assist all laboratory functions in adding and deleting tests at clients' requests
- Maintain appropriate records of these actions
- Assist in handling all client issues as directed and as needed.
- Maintain a highly professional attitude and appropriate behaviors as frequent and sensitive client interactions occur.
- Manage stress associated with work assignments and deadlines.
- Maintain a healing environment for employees and patients with a spirit of caring and concern as incorporated in the philosophy of our Catholic healthcare systems while performing all job functions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
