Client Service Representative

VCA Animal Hospitals•Pittsburgh, PA

12h

About The Position

Our veterinary clinic is growing, and we're looking for a friendly and experienced relief/locum Client Service Representative to support our busy front desk. We’re proud of our positive, supportive work environment, where teamwork comes naturally. Our days are meaningful, fulfilling, and often filled with laughter. We work hard, have fun, and genuinely enjoy what we do! If you’re compassionate, organized, and enjoy creating great experiences for clients and pets, we want to hear from you!

Requirements

At least one year of proven past experience helping customers
High School Diploma/GED or equivalent
Excellent listening and communication skills
Compassion for pets and people—as well as awareness and understanding of others’ reactions
Proven decision-making skills to choose the most appropriate course of action
The ability to integrate new information into problem-solving
The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Responsibilities

Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence