Client Service Representative - Boca Chica Animal Hospital

Veterinary Innovative Partners•Brownsville, TX

59d•$12 - $17

About The Position

We are seeking a dedicated and customer-focused individual to join our team as a Client Service Representative In this role, you will be the first point of contact for our customers and play a crucial role in providing exceptional service. The Client Service Representative is much more than just a receptionist. Our CSRs provide the first impression of the hospital to clients and patients. They must be warm, friendly, professional, helpful, knowledgeable, and capable of handling many tasks at once with many interruptions. This role requires an individual with knowledge of the veterinary world, critical thinking, and schedule maintenance. Individuals with a friendly and outgoing demeanor is necessary. Veterinary Innovative Partners (VIP) is a network of veterinarian-owned-and-operated hospitals across twelve states. VIP is guided by a mission to provide veterinarians and their teams with all the resources, mentorship, and autonomy they need to thrive personally and professionally while giving pets the best possible care. Join the VIP family, where our team members are our top priority to ensure best-in-class personalized care, ownership and accountability, trust, and an exceptional work environment Stay connected with VIP! Follow Veterinary Innovative Partners on LinkedIn for the latest career opportunities, team stories, and behind-the-scenes looks at life in our hospitals.

Requirements

Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
Ability to multitask and handle a fast-paced environment with attention to detail.
Proficiency in using computer software, including practice management systems and Microsoft Office.
Organizational skills to manage appointments, records, and administrative tasks.
Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.

Nice To Haves

Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.

Responsibilities

Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
Answer phone calls, address client inquiries, and provide information about our services and policies.
Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
Process payments accurately and provide clients with detailed invoices and receipts.
Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
Handle administrative tasks such as filing, faxing, scanning, and data entry.
Manage and update client information in the practice management software.
Provide basic information about preventive care, vaccinations, and medications.
Assist clients with completing forms, explaining treatment plans, and addressing concerns.
Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
Assist in coordinating appointments, procedures, and special requests.